Refunds and Returns

Last updated: 04/02/2026

We want you to be confident when ordering from Line-IN.eu. This policy explains how returns, refunds, and damaged/defective items are handled for both standard items and custom/branded products.

Return window (non-custom items)

You may request a return for eligible non-custom items within 14 days of delivery. To be eligible, items must be unused, in the same condition as received, and returned in original packaging with all included parts.

Custom/branded items

Custom and branded products (for example, items made to your specification such as logo printing, custom colors, custom shapes, or made-to-order branding) are generally non-returnable if you simply change your mind, because they are produced specifically for your request.

If a custom/branded item arrives defective, damaged, or incorrect due to our error, we will work with you to resolve the issue (replacement, re-production, or refund where appropriate).

How to request a return (RMA)

Before sending anything back, please contact us and include:

  • Your order number.
  • The item(s) you want to return.
  • The reason for return.
  • Photos (required for damaged/defective items and recommended for packaging damage).

We will confirm whether the return is eligible and provide return instructions.

Return shipping costs

  • Change-of-mind returns (eligible non-custom items): the customer pays return shipping costs.
  • Our mistake / wrong item / confirmed defect on arrival / shipping damage: we will cover return shipping or provide an equivalent solution, depending on the case and destination.

Original shipping costs are non-refundable unless the return is due to our error or a confirmed issue with the item.

Damaged parcels and defective items

Please inspect your parcel upon delivery. If the package is visibly damaged, take photos before opening and contact us as soon as possible. For defects discovered after opening, contact us with photos/video and a clear description of the issue.

Refunds

Once an eligible return is received and inspected, we will notify you about approval or rejection. If approved, refunds are issued to the original payment method (or via the method agreed for invoice/B2B payments). Processing times may vary depending on the payment provider and your bank.

Exchanges

We do not offer standard “exchanges” as a default process. If you need the same item replaced due to a defect, damage, or our mistake, contact us and we will arrange a replacement or re-production.

Non-returnable cases (examples)

  • Custom/branded items made to your specification (unless defective/damaged/incorrect due to our error).
  • Items returned used, damaged by improper handling, or missing parts.
  • Returns requested after the 14-day window for eligible non-custom items.

Contact

For any return or refund request, contact us at info@line-in.eu or via the contact page.

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