Privacy Policy

Last updated: 04/02/2026

This Privacy Policy explains how Line-IN.eu (“we”, “us”, “our”) collects, uses, and protects personal data when you visit our website, contact us, request a quote, create an account, or purchase products and services.

1. Who we are (Data Controller)

Public brand name: Line-IN.eu

Data Controller: Kirill Mantulnikov (self-employed, Latvia)

Location: Liepāja, Latvia

Contact email: info@line-in.eu

Full business/legal details (including a mailing address, registration details if applicable, and tax identifiers) are provided on invoices and/or on request.

2. What data we collect

Depending on how you use our website and services, we may collect the following categories of personal data:

  • Account data (WooCommerce/WordPress): name, email address, password (stored in hashed form), and account preferences (if you create an account).
  • Contact and request data: information you submit in forms or quote requests (for example microphone model, quantity, color preferences, delivery destination, and similar details).
  • Order and checkout data: billing address, shipping address, email, phone number (if provided), order contents, and notes you provide during checkout.
  • Invoice and payment-reference data: invoice details and bank transfer reference information used to match payments to orders (we do not collect card details when payment is made by bank transfer).
  • Communication data: emails and messages you send to us related to orders, support, and requests.
  • Technical data: IP address, device and browser data, and basic usage data (for example via server logs and essential cookies).
  • Uploaded files: logos/artwork you provide for branding requests (if you upload or send them).

3. How we use personal data

We use personal data to:

  • Provide quotations and respond to inquiries.
  • Create and manage customer accounts (if you choose to register).
  • Process orders, fulfill deliveries, and provide requested products and services (including production coordination for custom/branded items).
  • Issue invoices and keep accounting records where required.
  • Provide customer support and handle complaints, returns, and warranty questions.
  • Maintain website security, prevent fraud, and ensure stable operation.

4. Legal basis (GDPR)

Where the GDPR applies, we process personal data based on one or more of the following legal grounds (as applicable): fulfilling a contract or taking steps at your request before entering a contract; compliance with legal obligations (for example accounting and tax); and our legitimate interests (for example responding to business inquiries, ensuring website security, and improving our services). In cases where consent is required (for example for certain cookies or marketing tools), we will request it.

5. Payments

At this time, we primarily accept payments by bank transfer. Payment reference and invoice details are confirmed during order processing. We do not collect or store card details on our website when payment is made by bank transfer.

6. Cookies and analytics

Our website may use cookies and similar technologies to ensure core functionality (for example keeping items in your cart), remember preferences, and support security.

We may add analytics and marketing tools in the future (for example Google and Meta products). If/when we do, we will update this policy and, where required, ask for your consent before placing non-essential cookies.

7. Sharing data with third parties

We share personal data only when necessary to operate the website and provide products and services. This may include:

  • Hosting and infrastructure: our website is hosted with Hetzner (Germany).
  • Delivery providers: courier services, parcel locker operators, Latvia Post, DHL, and other carriers depending on destination.
  • Email and communications: email service providers used to send and receive messages related to your request or order.

We do not sell personal data to third parties.

8. International transfers

We are based in the European Union. If we use service providers that process personal data outside the European Economic Area in the future, we will use appropriate safeguards as required by applicable law and update this policy accordingly.

9. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including handling requests, fulfilling orders, providing support, and meeting legal/accounting requirements. Retention periods depend on the type of data. For example, order and invoice records may be retained longer to meet legal obligations.

10. Your rights

Depending on your location and applicable law (including the EEA/UK), you may have rights to access, correct, delete, or receive a copy of your personal data; object to processing; restrict processing; and withdraw consent where processing is based on consent.

You can also request access to or deletion of certain data through your account settings (if available) or by contacting us at info@line-in.eu. We may need to verify your identity before responding.

11. Security

We apply reasonable technical and organizational measures to protect personal data. However, no website or transmission method can be guaranteed 100% secure.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated “Last updated” date.

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